1. General Terms
2. Information & Products Provided
The Company is committed to the validity of the information provided on www.mygreekgrocery.ca, both in terms of the existence of the essential characteristics that are described for each product in its possession, as well as the accuracy of the data concerning provided by the online store of the service, subject to any technical or typographical errors that have escaped the attention or have occurred inadvertently or due to any interruption of the website due to force majeure.
3. Limitation of Liability
My Greek Grocery can not provide any warranty for product availability, but it guarantees timely information to final consumers about their unavailability.
My Greek Grocery online store is not responsible for any technical problems that may occur to users when they attempt to access the site and during that time and are related to the operation or compatibility of their own infrastructure using the site. Also, the Company has no responsibility for acts or omissions of third parties and in particular unauthorized third party interventions in products and / or services and / or information made available through it.
All products we are sells are standard and mostly certified by recognized and international certification organizations.
4. User Obligations
The users of our website accept that they will not use for sending, publishing, sending by e-mail or otherwise transmitting any Content is illegal, harmful, threatening, abusive, defamatory, slanderous, defamatory, vulgar, obscene, libelous, is a violation of someone else’s privacy, shows empathy, or raises ethnic, ethnic or other discrimination, can cause harm to minors in any way, is not entitled to broadcast (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements) violates any patent, trademark, trade secret, copyright or other ownership of third parties, contains software viruses or any other code, file or program designed to cause interruption, damage, OFI or prevent the operation of any computer software or hardware, intentionally or unintentionally contravenes existing Canadian and EU legislation and provisions that may impede third in any way and any content used to collect or store personal data of users.
5. Security & Securities
When you visit www.mygreekgrocery.ca, you may be prompted to declare personal information about you (name, surname, e-mail address, shipping address, etc.) as a rule to process your orders. The company in accordance with the laws on personal data protection in conjunction with relevant regulations and international conventions will not use personal data without your prior permission. In no event does My Greek Grocery disclose, publicize, sell, exchange the personal data and information you trust us. By way of exception, your personal data may be published, taking into account the procedure envisaged, where required by the authorities, the courts, etc.
For your own security, you should also handle all information provided through the service as confidential and confidential and not make any disclosure to third parties.
You can ask for any information that is being held for you and for correction if you can substantiate the error.
6. Renewal / Return / Replacement of Products
Product returns are accepted in the case of a proven error of My Greek Grocery (delivery of a different product than the one you selected in your order), or in the case of proven defective products at the moment of receipt by the carrier (Proof of destruction may be one electronic photo). In either case, please contact us (either by phone or by email at: email@example.com) on the same day of receipt or next business day. Upon the expiration of the above period, no refund requirement will be accepted. In any case the product should be accompanied by proof of purchase. Replacement of the product takes place within 15 business days and if the product has been returned to us for replacement (either in its original packaging in the event of an error or damaged). If the replacement product is not readily available, you may wish to receive another product of equal value. Under no circumstances is there a refund.
7. Order Cancellation
An order can be canceled in the following cases: a) Before ordering, during the online ordering process you can go back and remove the quantities of products from your cart by clicking on the “remove” button. b) If the online order has been completed but the product has not yet been sent, you can send e-mail immediately at firstname.lastname@example.org and we will take over the cancellation of your order.
8. Shipping Abroad
When someone orders products to be delivered to their country, they need to know if the products are acceptable and approved to be imported into the country of destination / delivery. The buyer is solely responsible for and for any reason fully responsible for any objects or packages (or parts thereof) that have been seized by the Customs Authorities and acknowledges and agrees that www.mygreekgrocery.ca is not responsible in any circumstances and for any reason for any extra charges and that buyer are responsable that maybe have to pay customs fees.
9. Delay of order
a) Your order may be delayed for the following reasons:
The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers and producers. There are, however, cases where an order may “stick” to its transport, so we do not have it in our warehouses when we count. In such a case, we will contact you to ask if you would like to deliver your order without this product or suggest an alternative. This item will be sent to you immediately after we have received it in our warehouses.
b) The product you ordered has been abolished and is unavailable: Among the products we exhibit in our online store, there are rare cases where the supplier suddenly and unannouncedly announces that they are abolishing them. In this case an employee of our company will contact you directly to give you all the alternatives.
c) During periods of extreme weather or strikes, and in any case of force majeure, which may affect the delivery and delivery of your order.
d) If it is impossible to communicate with you by telephone and / or e-mail (if there is a problem with your order, with regard to the product or in connection with its payment) because, for example, your entered information is not properly updated.